Refund policy

Pre-Orders

Pre-ordered items are Made-to-Order. We place the order off of the exact amount of orders placed through the website. These orders can take 20-30 days to fulfill. Because of this, unfortunately, these orders cannot be returned, exchanged, or cancelled.

Returns

In compliance with our strict quality control procedures and to ensure that our customers receive garments in the most sanitary conditions possible, returns will only be issued if a product arrives damaged or if the wrong product is received. No other returns will be allowed. A photo of the garment as it arrived in the packaging must be submitted before a return is authorized. A Return Authorization is required for all returns. REFUNDS ARE NOT ISSUED OTHERWISE.

Exchanges

All exchanges must be pre-approved by MackJones Lifestyle Brand and received within fourteen (14) business days of authorization of the exchange. Only size or colorway exchanges will be considered. Please email info@mackjonesclothing.com and provide a reason for the requested exchange. An Exchange Authorization is required for all exchanges. REFUNDS ARE NOT ISSUED. 

MackJones Lifestyle Brand must receive a returned product before a new product or garment will be sent out for shipment. Once we have received and inspected the product or garment to ensure that it has not been altered, worn, or used in any way, an Exchange Authorization will be issued. There is a processing fee on exchanged products. The customer is responsible for processing or shipping costs on returned products unless waived when the Exchange Authorization is approved.

ALL SALE, INTIMATE, or SWIMWEAR ITEMS ARE FINAL SALE. 

Made-to-Order Products/Garments

PLEASE READ THE PRODUCT DESCRIPTIONS to determine which products/garments are Made-to-Order as those are FINAL SALE. There are NO EXCEPTIONS to this policy whatsoever. We create these items specifically for you based on your order. Therefore Made-to-Order items will not be considered for refund, store credit, or exchange.